Which of the following describes operations management?

Operations management primarily involves the systematic direction and control of the processes that transform inputs into finished goods or services. This includes everything from managing resources, such as materials and human capital, to optimizing production processes.

The correct choice highlights the importance of using processes and manuals for protocol adherence, which ensures that operations are executed consistently and efficiently. This adherence to established protocols allows organizations to maintain quality standards, improve efficiency, and minimize errors in production. By having structured processes in place, businesses can also ensure that employees have clear guidelines to follow, which enhances operational consistency across the board.

In contrast, enhancing employee productivity focuses on improving individual performance rather than the broader operational processes. Increasing market share and developing new market strategies are more aligned with marketing and strategic management, rather than the core functions of operations management.